COMPLAINTS against Warwickshire Police have dropped by 37 per cent in the past year, according to the Independent Police Complaints Commission.
There were 193 complaints recorded against Warwickshire Police in the 12 months from April 2011, according to the commission. Its figures, published last week, show a nationwide drop of complaints of nine per cent.
They also record that in 2011-12 there were 40 appeals to the IPCC from members of the public about Warwickshire Police’s handling of their complaints. That included 38 appeals about the force’s investigation of a complaint, and two about the force not recording a complaint.
The IPCC completed 34 appeals against the force during 2011/12, upholding five (15 per cent), much lower than the 38 per cent national result for upheld appeals.
In 2011/12 the county force finalised 239 complaint cases in an average of 97 working days, compared to an England and Wales average of 93 working days. Some 233 allegations were recorded per 1,000 Warwickshire Police employees, higher than the England and Wales average of 213.
Dame Anne Owers, chair of the IPCC, said: “It is of concern that not only has there been a national increase in the number of appeals to the IPCC from those dissatisfied with the way their complaint was handled, there has also been a considerable increase in the proportion of appeals that we uphold.
“All Chief Constables should take personal interest in the findings of this report and assure themselves that they and their staff are meeting their obligations to record and resolve valid complaints from the public. In particular, they should look closely at the number and type of appeals upheld by the IPCC.”
The total number of complaints recorded in England and Wales fell for the second consecutive year. The nine per cent fall to 30,143 complaints follows a period of sustained growth recorded since the IPCC was created in 2004.