Concerns over standards at Rugby care home

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A CARE home in Rugby has failed to meet the needs of the people it was supposed to be looking after, according to a damning review.

The Care Quality Commission report said Wolston Grange failed to protect the safety and welfare of its residents.

It revealed that six essential standards were not being met by the Coalpit Lane home and said there were “major concerns”.

Inspectors found some residents with dirty fingernails and food around their mouths.

They observed people sat bored in communal areas with nothing to do and nobody to engage with.

It said on two occasions when residents called out for help and passing staff were too busy to assist.

Community psychiatric nurses shared their concerns about the way the care needs of those with dementia were managed at the home.

For example, charts to monitor the level of people’s agitation and aggression were not being completed.

This meant that staff were not analysing behaviour effectively and nothing was being identified to assist residents who required support.

When inspectors arrived at the home, the front door was unlocked, meaning people could enter the building unchallenged and walk around its communal areas.

Inspectors said there was an unpleasant odour throughout the home, sofas were stained and smelled unpleasant, dining areas were dirty and chairs had leftover food debris on them.

Inspectors observed that staff were often too busy to respond to residents calling out to them.

For three days a week no cook was in place at the home meaning care staff had to undertake these duties on top of their usual tasks.

On two occasions the service did not have a nurse on duty to administer insulin injections to those needing nursing care.

The visit to Wolston Grange, which provides residential care, took place in October 2011 as part of CQC’s routine programme of inspections.

Andrea Gordon, deputy director of operations (central Region), said: “The failings at Pinnacle Care Limited are a real concern and improvements need to be made.

“CQC has been working closely with Warwickshire County Council to ensure the safety and wellbeing of people receiving this service and we have told the provider where they need to improve.

“Where improvements are not made we have a range of enforcement powers that can be used, including prosecution, closure or restriction of services.”