Get NHS help over the phone

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With seasonal illnesses like flu and stomach bugs circulating and a number of bank holidays approaching, NHS Warwickshire is highlighting the telephone health services that are available in the county.

Warwickshire Healthline makes it easier for the public to be helped by healthcare services when they need medical treatment fast, but when it’s not a life-threatening situation.

Warwickshire Healthline is available 24 hours a day, seven days a week to provide medical advice, put patients in touch with the right service or arrange appointments with doctors.

The phone lines are manned by trained call handlers with nurses on site to offer support if needed.

Callers’ symptoms are assessed and they are given the healthcare advice they need or are directed straightaway to the right service.

And Wayne Bartlett, urgent and emergency care coordinator for NHS Warwickshire, hopes it will help relieve pressure on the emergency services. He said: “We want the public to think before they go to A&E or call 999.

“Telephone services such as Warwickshire Healthline are a great alternative.

“They can give you the answers, reassurance, advice and support you need as well as being convenient and open around the clock.

“NHS helplines also help to take the pressure off the 999 emergency service and local A&E departments, which many people use if they don’t know where else to go for urgent help.”

Call 999 in cases of severe blood loss, chest pains, loss of consciousness or broken bones. The healthline number is 03000 247 111. Calls are charged at local rates. Lines are open 24 hours a day, seven days a week.