Inspectors rate St Cross ‘good’ but tell operating Trust to ‘make improvements’

St Cross was rated as 'good' overall
St Cross was rated as 'good' overall

The Hospital of St Cross has been rated as ‘good’ following an inspection into its service and patient care.

The hospital was said to provide ‘caring and effective care’, despite the Trust that runs the hospital being told it needed to make improvements.

The Rugby site is part of University Hospitals Coventry and Warwickshire NHS Trust.

St Cross’ surgery and outpatient departments were rated as good, although the Care Quality Commission said the medical care and urgent and emergency services areas ‘require improvement’.

The CQC visited the hospital in March to see if its services were safe, effective, caring, responsive and well led.

The Trust’s chief executive officer, Andy Hardy, said: “We are thrilled that services at the Hospital of St Cross have been recognised externally as ‘good.’

“Across the organisation it was gratifying that the inspectors recognised patients were treated with dignity and respect and were provided with appropriate emotional support.

“They also identified that most of the services were provided by dedicated and caring staff and staff were proud to work here.

“Notwithstanding that we know we have some areas we need to improve on such as the amount of agency staff being used and the amount of patients being cared for on less appropriate wards, known as outliers e.g. patients not waiting for surgery on surgical wards.”

Mr Hardy said the Trust had already begun tackling the issues identified in the inspection.

“These were issues we had already identified to the CQC beforehand which is why in the five months since the inspection we have already put in place actions to tackle them,” he said.

“For example we have held a perfect week exercise to improve how quickly we got our patients to the right place in the Trust for their care, we reduced the amount of medical outliers by 90 per cent and we now have a lead nurse for recruitment which has resulted in all our health care assistant vacancies being filled.”

Mr Hardy added: “We are now looking forward to working together with our partners to further address these areas quickly to further improve the care and experience for our patients.”

The Friends of St Cross, the charity that raises money for the Rugby hospital’s services and equipment, said it was delighted with the result of the latest inspection as it reflected the ‘great reputation’.