Know your rights when it comes to clothing complaints warns Warwickshire Trading Standards

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JANUARY is the peak month for complaints about clothing – 40 per cent higher than an average month.

Warwickshire County Council’s Trading Standards Service wants to ensure that consumers know their rights when buying and returning clothing.

When you buy clothes – even when they are in a sale – your purchase must be of satisfactory quality, fit for purpose and as described.

If this is not the case, the items are faulty and you are within your legal rights to ask for a repair, replacement or refund.

Check the clothes you’ve bought before using them. If you do find a fault, don’t wear them and contact the trader as soon as possible.

Warwickshire County Councillor Richard Hobbs, Portfolio Holder for Community Safety said: “It is not acceptable for party clothes to fall apart after just a couple of outings, or for a waterproof coat or new winter boots to leak the moment you get them home.”

“Consumers have clear rights to a refund, repair or replacement when purchases are faulty.”

“However, people shopping on the high street have no legal right to return an item simply because they have changed their minds, but many stores do offer their own ‘no quibble’ returns and refunds schemes.”

“Consumers can do their bit by keeping their receipts and making sure they understand their rights before they return the goods.”

When shopping for clothes it is best to check the item thoroughly before you leave the shop. You cannot claim a refund if the damage to the clothing should have been obvious to you.

If you are buying clothes on-line you have additional home shopping rights. You usually have up to seven working days from when your clothes arrive to change your mind and ask for a refund (but you may be asked to pay for the postage if the item is not faulty).

To make a consumer complaint or for more consumer advice, contact Consumer Direct on 08454 040506

For more information on your consumer rights visit www.warwickshire.gov.uk/tradingstandards