Feature: Round-the-clock care for people of Rugby

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Patient services at Rugby’s Hospital of St Cross are thriving with a dedicated team of nurses on hand to help.

St Cross’s Accident and Emergency service ceased being a formal A&E department years ago due to changes in how the NHS was structured.

Rugby’s nearest A&E is now at University Hospital in Coventry, but Rugby’s St Cross still has a department than can treat many illnesses and injuries.

A team of 20 nurses work at Rugby Urgent Care Centre, along with six reception/support workers.

Nurse manager Nell Jones has been in the health profession for 26 years.

She said the centre was a major asset to the community.

Nell said: “We’re at our busiest in the evenings and see 24,000 patients a year.

“We became nurse-led in September and plenty of training helped the transition be a smooth one. It’s going really well and the feedback we have off the patients is so positive.”

She said the job was very rewarding and no two days were the same.

“We rely on support from University Hospital in Walsgrave which is a centre of excellence,” she said.

“Coventry can test bloods from here and see X-rays. They give us advice whenever we need it so it’s very much a case of a team effort.”

The centre has private treatment bays and children are seen in a separate area.

“We have a resuscitation room but thankfully it’s not something we have to use very often,” added Nell.

The nurses can treat wounds that need a few stitches, suspected broken bones, minor burns and sports injuries.

Matron Judith Lewis works throughout the hospital and has seen services change dramatically over the years.

She said: “We work to a very high standard and that is reflected in the cleanliness of the centre and quality of patient care.”

The service is available 24 hours a day, seven days a week.

Severe head traumas and other emergencies can’t be dealt with at St Cross but can be by specialists at the A&E in Coventry.

Anyone with severe illness or injury should go directly to University Hospital in Coventry or dial 999.

* Rugby Urgent Care Centre is for patients with a minor injury or minor illness.

* The service is based at Rugby’s Hospital of St Cross, Barby Road, and is a nurse-led service for patients aged over five.

* The centre is for minor cuts and wound care; muscle and joint injuries; strains and sprains; skin complaints; emergency contraception and contraceptive advice; bites and stings and stomach ache.

* It is open 24 hours a day, seven days a week (including bank holidays)

* Telephone (01788) 663336 or visit www.uhcw.nhs.uk/contact-us/hospital-of-st-cross




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