Praise for mental health service in Rugby

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People in Rugby who use community mental health services say they are receiving good quality services that meet their needs.

Coventry and Warwickshire Partnership NHS Trust – along with others in England – asked patients to rate community mental health services in their area.

The Care Quality Commission has now published all the results, comparing each Trust’s performance with the rest of England.

The survey asked 46 questions about services, from details about making care appointments to the performance of members of staff.

In Coventry and Warwickshire, community mental health services are provided by Coventry and Warwickshire Partnership NHS Trust.

The Trust achieved some of the best results in the country for the respect shown by medical staff to patients, for helping the patient to achieve their health goals, and for taking into account the views of the patient in drawing up their care plan. Areas for improvement included ensuring each patient knows the identity of the professional who is leading their care.

Trust operations director Josie Spencer said: “We believe it is important to hear what service users think about the care they receive so we can continue to make improvements. We are doing a tremendous amount to listen to our patients.