Royal Mail beats target for its service in CV postcode area

editorial image
0
Have your say

PEOPLE living in the Rugby borough have received a target beating performance for postal services, according to Royal Mail.

Across the Coventry CV postcode between April and September 2012, 93.8 per cent of first class mail was delivered on time by Royal Mail, just a day after it was posted.

Across the UK, Royal Mail exceeded its second class mail and standard retail parcels quality targets in the first half of the year with the vast majority of all mail delivered on or ahead of target. 98.6 per cent of second class mail was delivered within three working days of posting in the first half of the year, against a target of 98.5 per cent. 96.7 per cent of standard retail parcels were delivered on time versus a target of 90.0 per cent. At 92.6 per cent, first class mail came in just under the target of 93.0 per cent.

In the second quarter of the year, 98.6 per cent of second class mail and 96.3 per cent of standard retail parcels were both ahead of target. 92.2 per cent of First Class mail was delivered the next working day after posting.

During the same period in the Coventry CV postcode area 93.5 per cent of first class mail was delivered the next working day.

The recent strong performances by Royal Mail’s postmen and women in Coventry CV postcode area were delivered as the company continues its huge modernisation programme, one of the biggest transformations underway anywhere in UK industry. New technology and better equipment is being deployed progressively nationwide and the working practices of postmen and women are changing. This includes offices in Coventry CV postcode area where changes to deliveries are enabling Royal Mail to respond to a changing mailbag and deliver more parcels safely and securely to customers.

Paul Whitehouse, Royal Mail Delivery Director for the Coventry area said: “Royal Mail’s target for next-day delivery of First Class mail is one of the most demanding Quality of Service targets in the whole of Europe. We are extremely pleased that we are delivering a high quality service for our customers. It’s down to our local postmen and women, out on their routes six days a week, who are determined to deliver the best possible service to our customers.”

The latest independent report on performance was published today on Royal Mail’s website at http://www.royalmailgroup.com/our-customers/quality-service. The figures are compiled by TNS based on over 130,000 sample letters, parcels and packets sent to over 5,400 addresses.