TV star praises Rugby lettings agent

Phil Spencer with Rosie Callaway, right, and Wendy Hadley

Phil Spencer with Rosie Callaway, right, and Wendy Hadley

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Phil Spencer, star of Location, Location, Location, has paid tribute to a Rugby-based residential lettings agent following its success in a nationwide customer satisfaction awards scheme.

Belvoir, owned by business partners Rosie Callaway and Richard Baker and part of the national Belvoir network, was the recent winner of a Gold Award after coming out top in the regional finals of the Estate and Letting Agent Awards (ESTAS).

The ESTAS, recognised as one of the industry’s most authoritative surveys, use customer feedback to identify the best agents in the country. This year a total of 32,000 questionnaires were completed and more than 700 agents were nominated.

“The ESTAS help agencies to maintain a focus on customer service and recognise the best in the business,” said Phil Spencer.

Rosie Callaway, supported by lettings manager Wendy Hadley, heads up client services at Belvoir from its offices at Eastlands Court Business Centre on St Peters Road.

Rosie said: “Winning the Gold Award has given us a great deal of professional satisfaction since it is our clients who vote for us and submit positive views on the levels of service we provide.”

One of many landlord responses to the ESTAS survey said: “I’ve used many lettings agents but none compare to the Belvoir team at Rugby. I’ve been bowled over by their efficiency and helpfulness.”