Bus service information in and around Rugby now available on Twitter

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FIND out about local travel through a new Twiter page.

Warwickshire County Council’s bus services team has launched a new Twitter page at @WCCBusServices or www.twitter.com/#!/WCCBusServices

The new page will allow swift access for all school and public bus users to timely and useful information.

The Twitter account provides updates on issues affecting school and public buses in Warwickshire, notifying people on any forthcoming changes, significant road work delays or any other relevant information whilst providing an extra method of communication over and above the phone and email services.

Recent research found that a large proportion of phone calls to the county council follow common themes and at busy times it means that those with urgent enquiries are unable to contact the authority.

The aim is to encourage customers to use the Twitter service as a first port-of-call before using the telephone thereby freeing up the lines

It will also encourage customers to ask questions, without using a telephone.

It is hoped the use of social media will improve access to the county services on offer and to make it more personal, while dealing with customers questions and concerns.

The team is committed to being able to answer any questions customers may have from 9am until 4pm, Monday to Friday.

Cllr Peter Butlin, Warwickshire County Council’s Portfolio Holder for Highways and Transport, said: “This new Twitter page is yet another way we are aiming to provide people with quick and convenient information about bus services in the county.”

Fellow councillor, Cllr Colin Hayfield, the county council’s Portfolio Holder for Customer, Access and Physical Assets, added: “Twitter and other forms of social media present us with great opportunities to engage with our communities and keep them informed in a timely and accurate manner.”

The launch onto Twitter is part of a series of improvements planned in the way bus services are communicated in Warwickshire.

Work is underway to create a completely searchable online database for all school/college bus timetables, with new and improved layouts, in downloadable pdf versions, and eventually maps of the routes.