The family of a girl with a complex condition were furious after she was unable to use the changing facilities at a leisure centre because the equipment hadn’t been fixed.
Stevie-Jayne Farrell, from Rugby, takes her nine-year-old daughter Layla-Jaye swimming after doctors advised her it would help her condition.
She has complex regional pain syndrome (CRPS) - a poorly understood condition in which a person experiences persistent severe and debilitating pain. Sufferers can experience constant pain but Layla-Jayde is hopeful of a positive future.
When the family visited the Queen’s Diamond Jubilee Leisure Centre in April, she found the shower seat was broken. After returning two weeks later, she discovered it was still broken - despite complaining about it. The seat was still unusable when the family visited the centre a few weeks ago.
“Imagine my horror when I arrived and saw a sign saying it was still broken after all this time - it’s terrible,” Stevie-Jayne said.
“The pain is described by some as worse than an amputated limb or child birth. She has it all the time but certain things trigger a rise in pain.”
Cllr Heather Timms, Rugby Borough Council portfolio holder for economy, development and culture, said: “The disabled shower seat in question has been out of order since the end of April. Despite the best efforts of GLL, the company that runs the centre, we have been unable to trace the manufacturer of the seats to organise a replacement and we have now requested the information from the contractor who built the Queen’s Diamond Jubilee Centre.
“GLL has now had the seat repaired locally as a short term measure until we can source a replacement. Both the council and GLL would like to apologise to Mrs Farrell and her daughter for the inconvenience caused during her visits to the centre. We welcome feedback to improve the leisure centre.”