Concessionary travel questionnaire launched by Warwickshire County Council

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RUGBY residents are being asked for their views on bus passes to help shape the future of the service.

Over a year after Warwickshire County Council took over the responsibility for issuing the concessionary travel pass, a questionnaire is being circulated to find out what passholders think of the service and what people want for the future.

In Warwickshire, a 9am start time for passes is subsidised by the county council, in addition to the basic entitlement, which is free off-peak bus travel between 9.30am until 11pm on weekdays and all day at weekends and on public holidays.

Cllr Peter Butlin, Warwickshire County Council’s Portfolio Holder for Highways and Transport, said: “When the current scheme was set up, lasting until March 2013, Cabinet agreed that it would be reviewed during summer 2012.

“A consultation carried out in two years ago led to the choice of a 9am start time being retained across the county as it offered the greatest benefit to the greatest number of residents.

“We are now reviewing the discretionary elements, although we have to be clear that there is currently no funding available to allow for any additional enhancements to the scheme.”

In recent weeks Warwickshire County Council has been sending out a questionnaire to a random sample of passholders, as well as a number of other targeted customers including those who have expressed an interest in the service over the past year. The closing date for responses is July 31.

Customers are being asked about how they use their bus pass as well as about the service they have received from both the county council and the bus operators.

The questionnaire is available online at, with limited paper copies available through Warwickshire Direct one stop shops for customers who contact us about their bus pass. A copy can also be printed from the website and sent back using a freepost address.

The results from the questionnaire will help the county council undertake the review of the scheme, as well as providing feedback on the service the customers have received - both from the county council and from the bus operators.