High-flying quartet come down to earth at builders

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WHEN it comes to customer service, the sky’s the limit for four very special Taylor Wimpey West Midlands employees.

Sam McGauley, Sue Florence, Claire Harpur and Paula Scott were all former airline cabin crew employees before finding new roles with the leading housebuilder as sales executives.

While they are now all have their feet firmly on the ground, the quartet agree that their experiences of working above the clouds have made them the perfect candidates to deliver Taylor Wimpey’s customer service standards.

Sam McGauley was tempted to work for the housebuilder by Sue, whom she had worked with at Maersk Air, before being made redundant in 2003.

The sales executive, who is currently based at Taylor Wimpey’s Caldecott Manor development in Rugby, said: “After leaving Maersk, I kept in touch with Sue and she kept telling me I would really like the job and to apply for one, but I initially wanted to stay in the airline industry.

“I was eventually made redundant again and decided to give Taylor Wimpey a go, and I am pleased to report that Sue was right – I love the job.l

“Being part of cabin crew is one of the best jobs you could wish for, but there are so many similarities to what I do now.

“Every day is different because you are dealing with a huge cross-section of people – you never know who is going to walk through the door, so customer service skills are everything.

“You need to be prepared for anything and have the highest professional standards as you’re the human face of the company. It’s a fantastic job and I find it so rewarding.”

Sales executive at Taylor Wimpey’s Woodland View development in Coventry, Paula Scott, spent 17 years travelling the world with a variety of airlines before joining the company.

Claire Harpur joined Taylor Wimpey West Midlands as a regional sales executive in November 2010, working across the developer’s sites in the region.

Sue Florence spent 23 years in the air before making the decision to quit the industry and find a career which would allow her to look after her small children.