Hospital trust says it is all ears

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University Hospitals Coventry & Warwickshire NHS Trust (UHCW) - which includes Rugby St Cross hospital - has launched ‘We Are Listening’, a year-long campaign dedicated to capturing and responding to feedback from patients and staff.

Building on the recently implemented Friends and Family Test, the Trust has planned a range of additional initiatives to get patients and their families talking about their experiences at the Trust to help UHCW understand their concerns and improve the patient experience.

An X Factor-style ‘Listening Booth’ will be erected for staff and members of the public as a means of hearing their thoughts on how the patient experience could be improved. You can have your thoughts and issues heard on Thursday (June 27) and Friday (June 28) at University Hospital, Coventry and on Monday and Tuesday (July 1 and 2) at the Hospital of St Cross.

Throughout July and August, users of the booth will have a chance to speak directly to senior members of the Trust, including Andy Hardy, chief executive officer, Meghana Pandit, chief medical officer, and Mark Radford, chief nursing officer.

The booth will initially be in the main reception areas, before embarking on a 12-month ‘tour’ of both UHCW sites, giving everyone the opportunity to speak to other members of the Trust board, senior directors and patient council members.

UHCW will also place posters around the Trust which have a QR code inserted to enable those with smart phones easy access to the Trust’s Impressions survey, ensuring everyone has a range of options for giving their feedback, from mobile phones to talking in person.

Mr Hardy said: “Ultimately, patients’ needs go far beyond the particular treatment they come to us for. We hope that by conducting this campaign, and making sure feedback is acted upon, we can make sure we’re looking after everyone who comes through our doors – from patients and their families to the staff this Trust depends on.

“We plan to use this feedback to shape the services we provide at our hospitals.”