London Midland is heading in the right direction according to the National Rail Passenger Survey released today, Thursday.
The survey is carried out twice a year by independent transport watchdog Transport Focus and shows a fourth consecutive year-on-year improvement in customer satisfaction.
London Midland achieved a score of 86% (above the national average of 80%) with improvements in 31 out of the 36 categories. Three scores remained level and two fell slightly - ticket buying facilities, and upkeep and repair of the train.
Commercial director Richard Brooks said: “We would like to thank our passengers for telling us that they are continuing to see an improving service from London Midland. We are not complacent however and we are committed to making further improvements.
“Over the next 12 months we will be investing a further £15 million on the things that really matter to our passengers. This includes improved cleanliness and making it easier and simpler to get information, buy tickets and travel with London Midland.”