A distraught daughter was “absolutely appalled” after her mother lay on the kitchen floor in agony with a broken leg for nearly two hours waiting for an ambulance.
Joan Wright, of Willow Tree Gardens, Hillmorton, slipped while making Sunday dinner and broke her femur – the largest bone in the body.
The 74-year-old grandmother, who has leukaemia, chronic asthma and osteoporosis, managed to crawl to her mobile phone and contact her granddaughter who called an ambulance.
“My mum laid there practically dying on the kitchen floor and the ambulance took one hour and 45 minutes to arrive,” daughter Vicky said.
“I’ve got no faith in the service any more. What with mum’s leukaemia and breaking the biggest bone in her body, it really was a life-or-death situation. I’m disgusted that they are putting people’s lives at risk,” she said.
A First Responder was sent to Joan within seven minutes of her granddaughter’s call and heard Joan screaming as she drove towards her house.
She was on oxygen in the trauma ward and we didn’t know if she would make itVicky Michael
The volunteer First Responder called for an ambulance four times as she was told one was on its way – but it failed to show up.
An ambulance finally arrived at 4pm - one hour and 45 minutes later. When Vicky questioned the crew, she said they told her they had only received the message 20 minutes before arriving, and that three crews were on a break from 2.30pm to 3.30pm.
Vicky said: “Something went wrong that day and we want answers. We nearly lost mum because all the trauma brought on an asthma attack when she was at the hospital.
“She was on oxygen in the trauma ward and we didn’t know if she would make it.
“You only get one mum and she’s so special. She’s had metal pins put in from her waist down to her leg.”
A West Midlands Ambulance Service spokesman said: “We can confirm that we received a call to attend an address in Hillmorton on February 8 at 2.16pm.
“A paramedic was on scene within seven minutes of the call and provided treatment, pain relief and care to the patient.
“Unfortunately, due to very high demand at the time - up 20 per cent on what we would normally expect - it did take longer than we would have hoped to get an ambulance to the patient for which we apologise.
“An ambulance that had been dispatched had to be diverted to a more seriously injured patient who had a life threatening condition.”
West Midlands Ambulance Service insisted that no crews were on a break during this time and they had been called to other emergencies.